We would like to invite applications for the following 39-hour, permanent role:.
Service Support Officer
Holiday Service Ballinasloe
IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.
Support the implementation of the Associations standards for Holiday Services as directed by the Hotel/Holiday and Respite Manager
Support the Hotel/Holiday and Respite Manager in the development of IWA Holiday Services in Hotel locations in the West of Ireland
Conduct IWA identification of requirements forms, relevant risk assessments and medication support requirements with incoming guests to the holiday service
Identify and develop opportunities in partnership with guests enabling them to increase their social participation while on holiday with IWA
Support the Hotel/Holiday and Respite Manager in ongoing monitoring and evaluation of the operation of the services
Provide day to day support and supervision to the staff team operating within the service
Provide day to day support with personal care tasks to guests when they are attending IWA holiday services
Accompany and support guests on day trips as required by Hotel/Holiday and Respite Manager and provide personal care for them while in attendance at services
Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to
Maintain working rota’s and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept
Mentor and support IWA staff to ensure the services meet the standards of the Association
Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the delivery of IWA Services
Support and mentor all Holiday Support staff in their day-to-day duties
Avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community
Perform such other duties as may be assigned from time to time by the Hotel/Holiday and Respite Manager
Qualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essential
At least a year of previous experience in the areas of training or facilitation is required
At least a year of previous experience in staff supervision
The ability to make operational decisions and possess good problem-solving skills is essential
Excellent computer and administration skills (Microsoft Office & Database Management) are essential
An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable
Strong time management and planning skills
Experience of working with people with disabilities is desirable
Leadership experience is desirable
Experience of Quality systems and maintenance of same an advantage
A full driving license
The ability to work as part of a team and on own initiative
Person centred approach
An ability to build strong relationships at all levels
Strong customer service focus
Be of good character
High level of confidentiality
Flexible Approach to work
Competencies
Communicating and Influencing
Innovation and Creativity
Planning and Organising
Quality and Customer Focus
Adaptability, Drive and Resilience
Salary between €33,993 to €51,931 DOE
Excellent working conditions
Training & Development opportunities
25 days annual leave
Employee Assistance Service
Access To Pension Scheme
.
The closing date for applications is 2nd January 2026
Please note - ACADEMIC AND/OR PROFESSIONAL QUALIFICATIONS: - Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.