Assisted Living Service - Administrator

We would like to invite applications for the following, 39 hours permanent position.

Position ID: P194335204 

IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment.

Assisted Living Services- Administrator

Letterkenny.

Overall Purpose of Job

This post will be based in Assisted Living Services (ALS), which provides Personal Assistant (PA) Services to people with a physical disability. The Administrator will work as a member of a team to ensure the efficient and smooth delivery of services undertaken in the service.

Main Duties and Responsibilities

Provide general administrative support to IWA’s ALS, Enhanced Home Care and IWA at Home Services.

Receive visitors to the ALS office and manage incoming telephone queries from Service Users and staff etc. Develop and implement rosters and support or relief systems for the service.

Assist with the payroll process and dealing with pay related queries.

Maintain data systems/ database/ reports of the service. Updating and utilization of CRM and other ALS systems.

Support Co-coordinators in the recruitment, induction, supervision, and monitoring of Personal Assistants.

Organize and support the preparation for induction, training, PA support meetings and appraisals for Personal Assistants and maintain relevant records.

Schedule service review and evaluation meetings

Support the coordinator to implement Quality Systems and Health and Safety within the Assisted Living Service.

Support the development of the Assisted Living Service in the area.

Support Fundraising activities in the area.

Any other functions as deemed necessary to ensure the smooth running of the ALS service.

PERSON SPECIFICATION

Training, Experience and Qualifications

Experience of working in a busy administration role, diary management and customer services is required.

High proficiency in generic IT applications, i.e., Microsoft Office, is required. IT Database Management would be a distinctive advantage.

QQI Level 5 (or higher) in Office Management or related course highly desirable

Knowledge and Skills

Excellent telephone manner, interpersonal and communication skills

Experience of working with people with disabilities desirable

Strong administrative skills

The ability to support operational decisions and possess good problem-solving skills.

Strong attention to detail

Behaviours

The ability to work under own initiative and as part of a team.

Person centered approach

An ability to build strong relationships at all levels.

Strong customer service focus

Be of good character

Flexible approach to work

High level of confidentiality

Competencies

Planning & Organising

Quality & Customer Focus

Communication

Accountability

Remuneration & Benefits

Annual Salary for this position between €25,850.04- €39,556.92 DOE

Excellent working conditions

Training & development opportunities

25 days annual leave (Pro-rata)

Bike to Work scheme

Access to Defined Contribution Pension Scheme and group VHI & HSF Health Cash Plans

Employee Assistance Programme

The closing date for applications is Tuesday 30th April 2024.

*The current pay scale is subject to an 8% salary rate increase in 2024, aligning with the recent WRC interim agreement aimed at enhancing pay adjustments within Section 39 organizations.

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.