Parking Permit Service Manager

We would like to invite applications for the following new Full-Time Permanent role

Parking Permit Service Manager

Clane, Co.Kildare

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

Irish Wheelchair Association is a designated authority under legislation for the issuing of Disabled Parking Permits. The Parking Permit Scheme plays a very important role in supporting the independence of Irish Motorists with disabilities. Reporting to the National Transport Manager, the successful candidate will manage both the daily operations of the Parking Permit scheme and the strategic development of the service.

Main Duties and Responsibilities

The service manager will manage the operation of the service in line with IWA policies and procedures to ensure delivery of a high-quality service.

A key element of the role will be to ensure that permits are processed and administered in accordance with national guidelines and legislation.

The service manager will be required to support and guide permit administration staff in processing applications.

Communicating on an ongoing basis and developing relationships with the Dept of Transport will be a critical part of the role.

The successful candidate will also be required to work effectively with the Gardai and parking enforcement agencies nationwide

Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to.

PERSON SPECIFICATION

Training, Experience and Qualifications

A QQI Level 7 or 8 degree or professional qualification or higher in a relevant discipline is essential.

A minimum of three years in a supervisory management role with people management experience essential.

Previous experience of dealing with the general public and being the point of escalation for complaints is an advantage.

Previous experience of working within the disability sector or similar services is an advantage.

Candidates from other sectors need to be able to demonstrate that they have relevant transferable skills.

Knowledge and Skills

Strong communication, creativity, problem solving and decision-making skills.

Strong time management and planning skills

Excellent negotiation and influencing skills.

Experience of working with people with disabilities is desirable.

Strong administrative and excellent IT skills (Microsoft Office & Database Management) are essential.

Fluent English speaker

Behaviours

The ability to work on your own initiative and as part of a team.

An ability to build strong relationships at all levels.

Strong customer service focus

Flexible approach to work

High level of confidentiality

Competencies

Critical analysis & decision making

Communicating & influencing

Motivating & empowering

Adaptability, drive & resilience

Accountability

Remuneration & Benefits

Annual Salary between €51,590 to €63,502 DOE

Vouched expenses and mileage

Excellent working conditions

Training & development opportunities

25 days annual leave

Access to Defined Contribution Pension scheme

Employee Assistance Service

The closing date for applications is Wednesday 26th March 2025

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.