Service Coordinator - Hotel and Holiday Service

We would like to invite applications for the following full-time, permanent role

Service Coordinator - Hotel and Holiday Service

Shearwater Hotel, Ballinalsoe, Galway

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment

This is a front facing service role and includes working onsite with the holiday service team supporting them to deliver services to our guests. The role is critical to the day to day operation of the holiday service which includes managing staff, guest experience and hotel engagement.

The main purpose of this role is to support the day to day running of the IWA Hotel Holiday Service in the West of Ireland. The role will include day to day administration and management for the service as well supporting front line staff to deliver quality services to guests in the service. The role will include providing mentoring and coaching to staff to support service users to achieve maximum independence and community integration using a person-centered approach. To manage, operate and deliver a person-centered holiday & respite service in the West of Ireland, in line with the IWA standards for Holiday Services.  The person will work with the staff team to deliver the IWA Holiday service and in-home respite services to IWA guests.

Liaison

For success in the above post there are several key relationships which must be fostered and developed.  Within IWA those will be Association staff, in particular, the CNM2 (Line Manager), those involved in the provision and management of other IWA services, as well as direct contact with IWA members and service users. Externally a high level of promotional contact will need to be established and developed with the staff of the relevant voluntary and statutory organisations in the area, HSE staff, hotel management and staff and other local/regional stakeholders.

Main Duties and Responsibilities

Support the implementation and monitoring of the Associations standards for Holiday Services.

Development and management of IWA Holiday Services in Hotel locations in the West of Ireland.

Management of an in-home respite service in conjunction with other IWA services.

Conduct IWA identification of requirements forms, relevant risk assessments and medication support requirements with incoming guests to the holiday service.

Identify and develop opportunities in partnership with guests enabling them to increase their social participation while on holiday with IWA.

Liaise with appropriate HSE representatives.

Prepare appropriate and required reporting information for internal and external use.

Ensure that staff adhere to all IWA clinical protocols.

Develop and foster working relationships and communications with both statutory and voluntary agencies.

Ongoing management, monitoring and evaluation of the operation of the services

Provide day to day support and supervision to the staff team operating within the service

Provide day to day support with personal care tasks to guests when they are attending IWA holiday services.

Accompany and support guests on day trips as required and provide personal care for service users while in attendance at services.

Ensure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA’s Safeguarding Policies and Procedures are adhered to.

Maintain working rosters and carry out day-to-day management and associated administration duties associated with IWA Services, ensuring accurate records are kept.

Mentor and support IWA staff in a way that facilitates team building and supports the development of staff to ensure the services meet the standards of the Association

Actively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the delivery of IWA Services.

Support and mentor all Holiday Support staff in their day to day duties

Avail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the community

Effectively manage and maximise the utilisation of budgets.

Develop and implement pro-active marketing strategy to promote holiday and respite services.

Perform such other duties as may be assigned from time to time by the CNM2.

PERSON SPECIFICATION

Training, Experience and Qualifications

A degree or professional qualification at QQI Level 7/8, in one of the following disciplines: Applied Social Studies/Registered Nurse/ Social Worker / Community Work, and/or General Management / Hospitality/Hotel Management is essential

A minimum of 5 years of people management experience is essential, including previous experience of working within disability sector or similar services

A full drivers licence and use of your own car is essential.

Knowledge and Skills

The ability to make operational decisions and possess good problem-solving skills is essential

Excellent computer and administration skills (Microsoft Office & Database Management) are essential

An awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable

Strong people management skills

Strong time management and planning skills

Experience of working with people with disabilities is desirable

Leadership experience is essential

Experience of Quality systems and maintenance of same an advantage

Behaviours

The ability to work as part of a team and on own initiative

Person-centred approach

An ability to build strong relationships at all levels

Strong customer service focus

Be of good character

High level of confidentiality

Flexible Approach to work

Competencies

Planning and Organising

Quality and Customer Focus

Adaptability, Drive and Resilience Communicating and Influencing

Leadership

Innovation and Creativity

Remuneration & Benefits

Salary between €48,625 to €58,838(DOE)

Excellent working conditions

Training & development opportunities

25 days annual leave

Defined Contribution Pension Scheme

Employee Assistance Service

The closing date for applications is Friday 20th March 2026

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process

INDHP