Service Manager

We would like to invite applications for the following, full0time, Maternity cover contract role;

Service Manager - Assisted Living Service

North Dublin

This is a great opportunity for a Service Coordinator to take the next step on the management ladder.

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

The role of Service Manager is to manage the day-to-day operation of the Assisted Living Service (ALS) in the North Dublin area supporting and in conjunction with the Area Manager. The role is also focused on enhancing existing services in line with the ALS operational plan and developing new business within the area. The post holder will be responsible for the management of all Assisted Living Service staff within the area and will liaise with Service Users, other IWA teams, HSE and other agencies in fulfilment of the role. The post holder will be required to liaise and interact on a regular basis with Central Services e.g. Human Resources, Learning & Development, Finance, Payroll, ICT, Health & Safety etc.

Main Duties and Responsibilities

Support the Area Manager to effectively manage the ALS team members within the designated area inclusive of support and supervision.

Support the Area Manager in new case and caseload assignment and commencement.

Support the Area Manager to manage the budget for this ALS area effectively and efficiently i.e. within the financial limits provided for in the Service Level Arrangement for CHO9.

Mentor and support staff members with complex cases and case escalations.

Support and oversee People Planner, Focal point and CRM implementation and review.

Support the development and implementation of the ALS business unit structure and ensuring shared resources are used effectively while building and developing teamworking within the area.

Ensure all ALS quality standards are met and to ensure that team objectives are being carried out in a timely manner and in line with the operational plan.

Take line manager responsibility for all Service Co-Ordinators in this area.

Take delegated management responsibility in the following areas Human Resources, Safeguarding, Customercare as required by Area Manager.

Facilitate the operation of team meetings, one to one meetings, appraisals and personal development plans for the staff and teams in the area.

Conduct regular audits, review service outcomes and monitor service satisfaction levels across the service area.

Pro-actively develop new business relationships and/or enhancing existing relationships with the HSE or other agencies.

Maintaining good relationships with the HSE, and other agencies in the delivery and expansion of IWA services.

Provide induction, training mentoring and support to new and existing Service Co-Ordinators across the area.

Take on a leadership role for the implementation of new initiatives within the area.

Provide cover for the absence from duty or other leave of Service Co-Ordinators within the area.

In certain cases, the Service Manager may retain a small personal caseload of ALS services.

PERSON SPECIFICATION

Training, Experience, Knowledge, Skills and Behaviours

A QQI Level 8 degree in Social Studies or related Health / Social care qualification.

5 years’ experience leading and developing teams is essential.

Strong track record of service development

Experience working with people in a demanding service environment.

Excellent organisational and management skills and the ability to complete business analytics and reporting to a high level.

Strong customer focus (service user, funder, and internal functions).

Strong written, verbal, and interpersonal communication skills.

Self-motivated, troubleshooting, creative problem-solving abilities.

Ability to manage multiple projects, changing priorities and drive tasks to completion.

Competencies

Leadership

Strategic thinking

Commercial focus

Critical analysis and decision making

Communicating and influencing

Motivating and empowering

Managing and developing performance

Behaviours

The ability to react effectively and work under pressure.

The ability to work under own initiative and as part of a team.

Person centred approach

An ability to build open and trustful relationships at all levels.

Strong customer service and quality standards focus.

Remuneration & Benefits

Salary between €47,675 to €58,683 per annum (DOE)

PRSA pension scheme.

Excellent working conditions

Training & development opportunities

25 days annual leave

Employee Assistance Service

The closing date for applications is Friday 10th May 2024.

*The current pay scale is subject to an 8% salary rate increase in 2024, aligning with the recent WRC interim agreement aimed at enhancing pay adjustments within Section 39 organizations.

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.

INDHP